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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Kelsey Mink

September 14, 2023

5  out of  5 rating by Kelsey Mink
"Super easy to work with! They always get back to you and help you out with anything you need!"

Stephen Slater jr

September 13, 2023

5  out of  5 rating by Stephen Slater jr
"A truly hassle free experience! Lindsey and Samantha were more than accommodating and swiftly got me a more affordable homeowners and auto policy than my previous insurer. I highly recommend."

sara masterson

September 12, 2023

5  out of  5 rating by sara masterson
"Great customer service on the spot! I have never had to wait for any documents and rates are very comparable. So glad to have you in our community. Special thanks to Kelly for getting my new car docs right away!"

Leslie Bennett

September 8, 2023

5  out of  5 rating by Leslie Bennett
"I called and spoke with Kelly today, and within a few hours had an insurance quote and binder for homeowners insurance. She was amazing to work with and did everything on short notice to make my experience wonderful. Thank you Kelly."

Michaela Lawyer

September 7, 2023

5  out of  5 rating by Michaela Lawyer
"I have been dealing with State Farm for a few years now.. I just went into the office to discuss my policy and Kelly Houston was absolutely wonderful!!! Never a disappointment when I go see these ladies! I would recommend to anyone and everyone in the Schoharie county and surrounding areas! Thank you so much Kelly!"

Donovan Mann

September 6, 2023

5  out of  5 rating by Donovan Mann
"Samantha was very helpful, friendly and provided great service on multiple occasions!"

Krystal Nizeul

September 6, 2023

5  out of  5 rating by Krystal Nizeul
"The entire team is super nice and very helpful. They answered all the questions I had. Overall I had a great experience with the entire team. They also helped save me a ton of money, which is always fantastic! Highly recommend!"

Jeffrey Eckler

September 2, 2023

5  out of  5 rating by Jeffrey Eckler
"Absolutely excellent!!!!"

Melinda Koerner

August 30, 2023

5  out of  5 rating by Melinda Koerner
"Samantha was very helpful during the process of us changing insurance companies. She answered all questions in a timely manner."

Becky Ottman

August 28, 2023

5  out of  5 rating by Becky Ottman
"Always a pleasure working with! Responds and addresses quickly"

Jayneshia Fulton

August 24, 2023

5  out of  5 rating by Jayneshia Fulton
"Great experience so helpful during & for anything you need insurance related definitely recommend"

Amanda Falvo

August 17, 2023

5  out of  5 rating by Amanda Falvo
"Literally the best and easiest experience for switching insurance! Super helpful, friendly and responsive! Highly recommend!!!"

Daryl Houghton

August 17, 2023

5  out of  5 rating by Daryl Houghton
"Both Chris and Kelly were awesome, they both made my experience with State Farm easy and explained everything very well. Thanks for everything!"

Arthur Deluca

August 16, 2023

5  out of  5 rating by Arthur Deluca
"Always helpful with any questions . Great customer service always . A pleasure to speak with them."

Megan Brumaghim

August 16, 2023

5  out of  5 rating by Megan Brumaghim
"Absolutely amazing service, quick, prompt to get back and super helpful! Sam and her team are the best!"

Shannon Vincent (H.W Apothecary)

August 15, 2023

5  out of  5 rating by Shannon Vincent (H.W Apothecary)
"With so many experiences being online & impersonal it's great to have a company right in your community that's always ready and willing to address your needs. Working with Kelly has been a great experience. She addressed my insurance needs promptly and we even shared a few laughs. Don't forget to show our local businesses some love."


August 14, 2023

5  out of  5 rating by Jcx1987
"Worked with Kelly today, very formal and professional. Helped me in minutes."

Kyle Smart

August 14, 2023

5  out of  5 rating by Kyle Smart
"Excellent service, pleasure to speak with and always professional. Thank you!"

Nicole Caifa

August 10, 2023

5  out of  5 rating by Nicole Caifa
"Lindsey is absolutely wonderful to work with! We were actually in a pretty bad situation with our prior insurance company and definitely didn’t have proper coverage. We made the switch to Lindsey and she made sure to go over everything in detail so we could make informed decisions on what was best for our family. She went above and beyond in dealing with making the switch from the prior company as they were an absolute nightmare to deal with. Can’t recommend Lindsey high enough!"

Heather Fox

August 10, 2023

5  out of  5 rating by Heather Fox
"I switched from my previous State Farm agent to Lindsey Giagni’s State Farm business easier then checking out at the grocery store self- checkout. Lindsey and her team are top notch, super responsive and make each transaction effortless! Thank you for making one thing in our daily lives a breeze! Best agent out there!"

Scott Elethorp

August 8, 2023

5  out of  5 rating by Scott Elethorp
"Thanks Stephanie for all the information it is very helpful. I will be in touch.Thank you to Kelly for the prompt an professional service when I call ."

Kenneth French

July 28, 2023

1  out of  5 rating by Kenneth French
"Stay away!! This is a terrible company, poor service, and outrageous price hikes. I previously held a policy with the same agent for full coverage/high deductible for approximately $90 a month. I took my car off the road for a few months due to being in between jobs (3-4 months) I called to re-activate the same policy with no changes and was quoted literally double, $183 per month!!! Rate increase of 100%. No new incidents, accidents, or tickets. When quizzed, I was told "rate increases in New York." I was then informed that there was a 3 day underwriting hold before I could go to the DMV. What?! I needed the car right away for a new job. Any other time in the past, next day service for having active insurance. I adjusted the coverage to drop the collision and comprehensive and the price still came in higher at $98/month. I feel unprotected. As I needed the car, I simply agreed to it without a lot of time to shop around. Then, a few days later after registering the car, and getting plates, to my surprise, they shipped a bluetooth beacon for a drive safe program. This entails bluetooth on my phone as well as location services. This is a huge hassle and battery drain on my phone, plus having to have it plugged in to charge the battery. The agent "forgot" to tell me about this and did not mention that I would have to use this program to get the quoted price. When I called to inquire, the agent tried to raise the price on the policy for not agreeing to be tracked for acceleration, braking, cornering etc. I asked for a manager, and the agent failed to do a transfer saying nothing could be done. I ended the call. This sounds like bait and switch - told one price, service on the phone, then because of their incompetence, I have to end the drive safe program, and then pay the increase in premium as a result. State Farm is going to lose a customer for this kind of non-sense. Is this how they treat all their customers? This agent/company deserves this review as it is 100% truth. Terrible service. I will be changing insurance, ASAP. Update after owner response: I did not agree to the Drive and Save discount, you even stated it was a training issue with your staff, so that makes you a liar as well. The quote and policy were issued on the phone, and then you point out the fine print after. I paid for the policy before having a chance to review the documents and the agent knew this. The agent included the discount without my express permission, so that is saying one thing and doing another. Anyone would question almost a $600 increase over six months. The agent failed to point out a tracking device in my vehicle which I would never request or ask for. I posted my terrible experience with State Farm, as well as your terrible service (and expensive). I find you extremely rude and I stand by my review and experience 100%. Train your staff to communicate and do their job properly before you raise the price by double and by 100%. You blamed everything on COVID-19 and a number of other factors. Take some responsibility and accountability. I filed a formal complaint with State Farm regarding your deceptive practices as well as initiating an underwriting review. The second level support agent at the corporation customer service used the terminology "deceptive sales practices" - pull the recording."

Joey Somes

July 27, 2023

5  out of  5 rating by Joey Somes
"Lindsey and her team were able to find me the lowest rates for both auto and home owners insurance while getting everything done start to finish in just a couple hours!"

Vin Tabano

July 24, 2023

5  out of  5 rating by Vin Tabano
"excellent service....great people to deal with"

Jake Grover

July 20, 2023

5  out of  5 rating by Jake Grover
"Very helpful & informative, friendly, professional"