State Farm® Insurance Agent Lindsey Giagni

"I have been dealing with State Farm for a few years now.. I just went into the office to discuss my policy and Kelly Houston was absolutely wonderful!!! Never a disappointment when I go see these ladies! I would recommend to anyone and everyone in the Schoharie county and surrounding areas! Thank you so much Kelly!"

"With so many experiences being online & impersonal it's great to have a company right in your community that's always ready and willing to address your needs. Working with Kelly has been a great experience. She addressed my insurance needs promptly and we even shared a few laughs. Don't forget to show our local businesses some love."

"Lindsey is absolutely wonderful to work with! We were actually in a pretty bad situation with our prior insurance company and definitely didn’t have proper coverage. We made the switch to Lindsey and she made sure to go over everything in detail so we could make informed decisions on what was best for our family. She went above and beyond in dealing with making the switch from the prior company as they were an absolute nightmare to deal with. Can’t recommend Lindsey high enough!"

"I switched from my previous State Farm agent to Lindsey Giagni’s State Farm business easier then checking out at the grocery store self- checkout. Lindsey and her team are top notch, super responsive and make each transaction effortless! Thank you for making one thing in our daily lives a breeze! Best agent out there!"

"Stay away!! This is a terrible company, poor service, and outrageous price hikes. I previously held a policy with the same agent for full coverage/high deductible for approximately $90 a month. I took my car off the road for a few months due to being in between jobs (3-4 months) I called to re-activate the same policy with no changes and was quoted literally double, $183 per month!!! Rate increase of 100%. No new incidents, accidents, or tickets. When quizzed, I was told "rate increases in New York." I was then informed that there was a 3 day underwriting hold before I could go to the DMV. What?! I needed the car right away for a new job. Any other time in the past, next day service for having active insurance. I adjusted the coverage to drop the collision and comprehensive and the price still came in higher at $98/month. I feel unprotected. As I needed the car, I simply agreed to it without a lot of time to shop around. Then, a few days later after registering the car, and getting plates, to my surprise, they shipped a bluetooth beacon for a drive safe program. This entails bluetooth on my phone as well as location services. This is a huge hassle and battery drain on my phone, plus having to have it plugged in to charge the battery. The agent "forgot" to tell me about this and did not mention that I would have to use this program to get the quoted price. When I called to inquire, the agent tried to raise the price on the policy for not agreeing to be tracked for acceleration, braking, cornering etc. I asked for a manager, and the agent failed to do a transfer saying nothing could be done. I ended the call. This sounds like bait and switch - told one price, service on the phone, then because of their incompetence, I have to end the drive safe program, and then pay the increase in premium as a result. State Farm is going to lose a customer for this kind of non-sense. Is this how they treat all their customers? This agent/company deserves this review as it is 100% truth. Terrible service. I will be changing insurance, ASAP. Update after owner response: I did not agree to the Drive and Save discount, you even stated it was a training issue with your staff, so that makes you a liar as well. The quote and policy were issued on the phone, and then you point out the fine print after. I paid for the policy before having a chance to review the documents and the agent knew this. The agent included the discount without my express permission, so that is saying one thing and doing another. Anyone would question almost a $600 increase over six months. The agent failed to point out a tracking device in my vehicle which I would never request or ask for. I posted my terrible experience with State Farm, as well as your terrible service (and expensive). I find you extremely rude and I stand by my review and experience 100%. Train your staff to communicate and do their job properly before you raise the price by double and by 100%. You blamed everything on COVID-19 and a number of other factors. Take some responsibility and accountability. I filed a formal complaint with State Farm regarding your deceptive practices as well as initiating an underwriting review. The second level support agent at the corporation customer service used the terminology "deceptive sales practices" - pull the recording."